General terms and conditions and hotel regulations
The following terms and conditions apply to all reservations made directly to Hotel Hospitz hotel by an individual and a private person unless different terms and conditions have been agreed in writing. Separate conditions apply for groups reservations over 10 people. These rules also apply to all reservations made through Hotel Hospitz website. These terms and conditions do not apply to bookings made through third-party companies or other reservation systems rather than Hotel Hospitz own. Hotel Hospitz is under Wivilla Oy, VAT FI28927123. All the prices include taxes. The company reserve the right to change the prices.
BOOKING AND CONFIRMATION
When reserving a room, the guest’s name, address, arrival- and departure and the payment method must be stated. Room reservations is binding once it is confirmed in writing or through email and once you have received the confirmation letter including the confirmation number. The customer is entitled to check the confirmation letter and cancel the reservation, if needed. In unclear cases please do not hesitate to contact the reception email@example.com / +358 (0)15 551 661.
Hotel Hospitz is entitled to apply different terms and conditions to all reservations, such as prepayments, reservations fees or credit card guarantee.
ARRIVAL AND DEPARTURE
The check-in starts at 3.00PM on the day of arrival. The client must check-out on the departure day by 12:00 noon. The hotel may apply exceptions on check-in and check-out times. For safety reasons, only the staff of Hotel Hospitz and checked-in guests are allowed to enter the hotel room (or other reserved premises). The maximum capacity per room may not be surpassed.
The room will be reserved until 6:00 PM on the day of arrival unless no other agreement has been made at the time of reserving the room or if the confirmed rate of reservation period does not include any other special terms or conditions. If the guest arrives later than 6:00 PM, the estimated time of arrival must be informed to the reception firstname.lastname@example.org / +358 (0)15 551 661. Kindly note that the reception is closed during the night time.
CANCELLATION AND NO ARRIVAL
Unless otherwise agreed at the time of the reservation or unless the rate confirmed, or the reservation period includes special terms, the room can be cancelled until 6:00 PM on one day before arrival. In case you fail to arrive without cancelling your reservation, Hotel Hospitz will charge amount equal to the first night’s stay including taxes and possible additional services per room in all guaranteed reservations to the credit card.
Separate conditions apply for groups reservations over 10 people. Prepaid reservations cannot be modified or cancelled. The prepaid reservation is non-refundable and non-transferable. Possible cancellations during the stay do not entitle to claim a refund.
Hotel Hospitz reserve a right to cancel the reservation in case of a force majeure or other emergency applying Hotel Hospitz premises (e.g. electrical or water damages and fire). Hotel Hospitz reserve a right to cancel the reservation in case of a non-payment in the time agreed.
Hotel Hospitz accepts all the most common credit and debit cards. Hotel Hospitz is not however obligated to accept foreign currency, vouchers, cheques or credit/debit cards unless volunteered to do so.
If the reservation has not been paid in advance, the room should be settled by cash or credit card at the hotel. A valid credit card must be presented upon arrival. In case the room is wished to be invoiced, an agreement between the guest and Hotel Hospitz must be made in advance.
GUEST BEHAVIOR IN THE HOTEL
Good manners and hotel rules are to be followed in Hotel Hospitz premises. In case these rules are broken you may be immediately removed from the premises. In case of removal, the guest is obligated to settle the accommodation and any additional services ordered. A removed guest is not eligible to claim a refund for payments already made. For safety reasons, only the staff of Hotel Hospitz and checked-in guests are allowed to enter the hotel room (or other reserved premises). The maximum capacity per room may not be surpassed.
Guests are responsible for any damage caused on purpose or by accident in the hotel room or in the hotel premises. Guests are also responsible for any damage caused by their guests or pets. This also applies to the hotel furniture and equipment, other guests in the hotel and their property.
Hotel Hospitz is not responsible for damage or disappearance of any vehicles parked in the hotel’s parking area or premises. The company is not responsible for any valuables inside the vehicle.
RENTING HOTEL ROOMS FOR MINORS
A room reservation is only allowed to be done by a person over 18 years old. The adult making a reservation for a person under the age of 18 will be held responsible for the minor, whether he or she accommodates with the minor or not. An underage person traveling alone will need a letter of consent signed by a guardian. The letters must include the following information: minor’s name, date of birth, arrival, and departure dates as well as the name and contact information of the guardian.
TRAVELING WITH PETS
Pets are welcome to Hotel Hospitz. If the guest wishes to accommodate with a pet, this must be informed before arrival. There is a limited number of rooms indented to pets in hotel and therefore the reservation is recommended to make in advance. Checked-in guest in held responsible for the pet and its well-being and for any damage it causes. Pets may not cause any disturbance to other hotel guests.
The pet friendly rooms are downstairs, on the garden floor. Inside the hotel, pets are allowed to visit our reception, lobby and terrace in the garden.
Hotel Hospitz / Wivilla Oy reserves the right to change these terms. The guests are responsible to read and accept these terms before the reservation.